Delivery Policy

Effective Date: January 01, 2024
Last Updated: October 13, 2026

1. Introduction

Welcome to APPUPNEXT. This Delivery Policy explains how our products, digital assets, software solutions, and IT business services are delivered to customers.

APPUPNEXT provides website development, e-commerce solutions, custom software, SaaS applications, website themes, templates, AI-based solutions, automation systems, and related digital services to customers worldwide.

As most of our products and services are delivered digitally, physical shipping is generally not applicable unless a specific product or agreement states otherwise.

2. Scope of This Policy

This policy applies to the delivery of:

• Website themes and templates.

• Digital products, scripts, and software.

• Website development projects.

• E-commerce websites and online stores.

• Custom software and SaaS solutions.

• AI-based applications and automation systems.

• Domain registration and hosting services.

• Software licenses and digital documentation.

• Other eligible digital products and IT services offered by APPUPNEXT.

The delivery method and estimated delivery time depend on the purchased product, service package, project scope, and applicable agreement.

3. Digital Product Delivery

Eligible digital products may be delivered electronically through one or more of the following methods:

• Download links on the APPUPNEXT website.

• Customer accounts or dashboards.

• Email delivery.

• Authorized digital product access.

• Secure file-sharing links.

• Other agreed electronic delivery methods.

Customers should provide a valid email address and accurate order information to help ensure successful delivery.

Download availability, activation requirements, and access permissions may vary depending on the product and its license terms.

4. Website Development Delivery

Website development projects are delivered according to the approved package, project requirements, and written agreement.

Delivery may include:

• Website design and development.

• Website installation and configuration.

• Admin panel access, where included.

• Customer or merchant panel access, where applicable.

• Agreed website pages and functionalities.

• Domain and hosting configuration, where included.

• Basic testing and deployment.

• Handover instructions or documentation, where included.

The delivery date will be determined by the confirmed project scope, payment terms, availability of required information, and other agreed conditions.

5. Estimated Delivery Time

APPUPNEXT provides an estimated delivery timeline based on the type and complexity of the order.

For standard website packages, the typical estimated delivery period may be 3–10 working days, where this timeline is stated in the relevant package or agreement.

Custom development, large e-commerce projects, integrations, and other complex solutions may require additional time.

Delivery estimates are not guaranteed deadlines unless expressly confirmed in writing. The applicable quotation, invoice, or project agreement will take precedence where it specifies a different timeline.

6. Order Processing

After an order is placed, APPUPNEXT may perform the following steps:

1. Verify the order and payment status.

2. Confirm the selected product or service package.

3. Review project requirements, where applicable.

4. Request necessary customer information or materials.

5. Begin product preparation, configuration, or development.

6. Conduct applicable quality checks.

7. Deliver the product or service through the agreed method.

An order may not enter active development until the required advance payment, approvals, and project information have been received.

7. Customer Information and Responsibilities

For website development and related services, customers may need to provide:

• Business or website name.

• Preferred domain name.

• Contact number and email address.

• Business address, where required.

• Logo, images, and branding materials.

• Product information and website content.

• Required functionality and project specifications.

• Authorized domain or hosting access, where necessary.

Customers are responsible for providing accurate information and materials in a timely manner.

Delays caused by missing information, late approvals, incomplete content, or inaccessible accounts may affect the delivery schedule.

Customers should share credentials securely and should not send unnecessary sensitive payment information.

8. Domain and Hosting Delivery

Domain registration and hosting services are subject to the purchased package and the terms of the relevant provider.

Depending on the agreement, APPUPNEXT may provide:

• Domain registration or configuration.

• Hosting setup and website deployment.

• SSL configuration, where supported and included.

• Database and application configuration.

• DNS configuration and related setup.

• Hosting or server access, where included in the package.

Domain availability, registration approval, DNS propagation, and third-party hosting activation may affect the time required to make a website accessible.

Domain ownership, renewal responsibilities, hosting duration, server access, and source-code delivery will follow the confirmed package terms.

9. Source Code and Access Delivery

Source code, server access, database access, and administrative credentials are delivered only to the extent included in the customer's purchased package or written agreement.

Some packages may provide a hosted website without full source-code or server access. Other packages may include source code, deployment access, or additional technical permissions.

Customers should review their package details before purchasing.

APPUPNEXT will not be required to provide access or deliverables that are expressly excluded from the applicable package or agreement, except where required by law.

10. Digital Delivery Confirmation

Digital delivery may be considered completed when the agreed product, file, access credentials, or service deliverable has been made available through the specified delivery method.

For website projects, delivery may include deployment to the agreed domain or server and the handover of the included deliverables.

Email delivery records, account notifications, download availability, deployment confirmation, or written handover messages may be used to verify delivery.

Where a customer cannot access a delivered product, they should contact APPUPNEXT with the relevant order details.

11. Delivery Delays

Delivery may be delayed due to circumstances such as:

• Incomplete customer information or content.

• Delayed approvals or feedback.

• Changes to project requirements.

• Additional features or customization requests.

• Payment verification delays.

• Domain registration or DNS issues.

• Hosting provider or third-party service outages.

• Technical problems beyond reasonable control.

• Events outside APPUPNEXT's reasonable control.

If a material delay occurs, APPUPNEXT will make reasonable efforts to communicate the issue and discuss an updated timeline.

Any revised delivery date will depend on the nature of the delay and the applicable agreement.

12. Changes to Project Scope

Requests made after project approval may affect the delivery schedule.

Examples include:

• Adding new website pages.

• Changing the approved design substantially.

• Adding new integrations or payment gateways.

• Introducing additional functionality.

• Changing the original technology or deployment requirements.

• Requesting additional products or services.

APPUPNEXT may assess the impact on cost and delivery time before proceeding.

Additional work will be handled according to the applicable agreement and any revised quotation approved by the customer.

13. Failed or Inaccessible Delivery

If a customer does not receive an expected digital product or cannot access a delivered service, they should contact APPUPNEXT.

Please provide:

• Customer or business name.

• Order or invoice number.

• Product or service name.

• Purchase or delivery date.

• Description of the delivery problem.

• Relevant error messages or screenshots, where applicable.

APPUPNEXT will review the information and, where appropriate, resend the delivery link, restore eligible access, correct a delivery error, or provide further instructions.

Access restoration may be subject to identity verification, license restrictions, security requirements, and the terms of the purchased product.

14. Delivery of Updates and Revisions

Software updates, maintenance, design revisions, and additional development are not automatically included in every purchase.

Their availability depends on the package, warranty terms, support agreement, subscription, or separately agreed service.

Where updates or revisions are included, APPUPNEXT will communicate the applicable delivery method and any relevant limitations.

15. Physical Shipping

APPUPNEXT primarily provides digital products and IT services. Physical delivery is not included unless specifically stated in the relevant product description or written agreement.

If a physical item is offered, its shipping charges, delivery destination, estimated arrival time, and applicable conditions will be communicated separately.

16. Delivery Charges

Digital delivery is generally provided electronically without physical shipping.

Any delivery-related charges, including third-party fees, domain registration, hosting, migration, or special deployment charges, will be disclosed in the relevant package, quotation, invoice, or agreement.

Customers are responsible for charges that have been clearly communicated and agreed upon before the relevant service is provided.

17. Cancellation, Refunds, and Delivery

Delivery and cancellation are separate matters.

Cancellation eligibility and refund requests will be handled according to the applicable purchase agreement, Refund Policy, and mandatory legal requirements.

The fact that a digital product has been delivered does not remove any statutory rights a customer may have.

Customers should contact APPUPNEXT promptly if they wish to discuss cancellation or a delivery-related concern.

18. Third-Party Services

Some delivery processes depend on third-party providers, including domain registrars, hosting companies, cloud platforms, payment gateways, software vendors, and external APIs.

APPUPNEXT may assist with configuration or troubleshooting within the agreed service scope, but third-party approval, activation, availability, and processing times may be outside its direct control.

Third-party services remain subject to their respective terms and conditions.

19. International Delivery

APPUPNEXT serves customers worldwide through digital delivery methods.

International customers are responsible for providing accurate contact information and ensuring that their systems, devices, and networks meet the relevant product requirements.

Any applicable taxes, duties, regulatory requirements, or third-party charges will be handled according to the applicable agreement and law.

20. Contact Information

For delivery questions, order status, access issues, or project handover assistance, please contact APPUPNEXT.

Company: APPUPNEXT
Website: https://appupnext.com/
General Inquiries: contact@appupnext.com
Technical Support: support@appupnext.com
Official Payment Page: https://appupnext.com/apn-payment-link
Office Address: Smart Tower, 220/5 Begum Rokeya Avenue, Taltola, Dhaka-1219, Bangladesh (4th Floor)

When contacting us, include your order or invoice number and a clear description of your concern.

21. Policy Updates

APPUPNEXT may update this Delivery Policy to reflect changes in its products, services, delivery procedures, or legal requirements.

Updated versions will be published on the APPUPNEXT website or communicated through appropriate channels.

The applicable agreement and mandatory law will determine how policy changes affect existing orders.

22. Final Statement

This Delivery Policy describes the general delivery procedures for APPUPNEXT products and services. Actual delivery methods, timelines, access permissions, and included deliverables may vary according to the purchased package, confirmed quotation, written agreement, and applicable law.

If any provision of this policy is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

By placing an order with APPUPNEXT, customers acknowledge that they have reviewed the applicable delivery terms.