Privacy Policy APPUPNEXT

Installation & Service Policy

Effective Date: January 01, 2024
Last Updated: October 13, 2026

1. Introduction

APPUPNEXT is committed to providing reliable installation, configuration, technical support, and digital services to customers worldwide. This Installation & Service Policy outlines the terms and conditions governing the installation, setup, implementation, maintenance, and support of products and services purchased from APPUPNEXT.

APPUPNEXT started its business journey in 2018 and provides website templates, software solutions, e-commerce platforms, web development, AI-based solutions, automation systems, and other technology-related services.

This policy applies to installation and service work provided directly by APPUPNEXT or through its authorized service providers, where applicable. It should be read together with the Product Policy, Software License Policy, Warranty Policy, Payment Policy, Delivery Policy, and Terms & Conditions.

2. Scope of Installation and Services

Depending on the selected product or service package, APPUPNEXT may provide:

Website and software installation.
Website theme and template setup.
E-commerce website configuration.
Domain connection and DNS configuration.
Web hosting and server configuration.
Database creation and connection.
SSL certificate configuration, where supported.
Admin panel and customer panel setup.
Payment gateway and third-party API integration.
Website migration from an existing server.
Email and notification configuration.
Basic performance and security configuration.
Software updates and compatibility adjustments.
Troubleshooting and technical assistance.
Custom development, feature implementation, and system integration.
Training and product usage guidance, where included in the package.

The exact services included will depend on the product description, confirmed quotation, invoice, package details, or written agreement.

3. Installation Eligibility

Installation assistance may be included with certain products or services or offered as a separately chargeable service.

Before installation begins, the customer may need to provide:

A valid purchase record or order reference.
The required hosting or server environment.
Domain and DNS access, where necessary.
Database credentials and other technical configuration details.
Required third-party API keys or account access.
Website content, logos, images, and other relevant assets.
Any technical specifications or configuration requirements.

APPUPNEXT may assess whether the customer's environment is compatible with the selected product before proceeding.

If essential requirements are missing, installation may be delayed until the customer provides the necessary information or resolves the compatibility issue.

4. Installation Services Included in a Package

Installation and configuration are governed by the selected package or service agreement.

Depending on the package, installation may include:

Uploading and configuring the purchased product.
Connecting the website to the designated database.
Configuring basic application settings.
Connecting the domain to the designated hosting environment.
Verifying essential functionality.
Providing initial access instructions.
Performing basic troubleshooting related to the original installation.

Services not explicitly included in the confirmed package should not be assumed to be free or automatically available.

Customers should review the product listing, quotation, or written agreement to determine the exact scope of installation.

5. Installation Requirements and Compatibility

Customers are responsible for ensuring that their hosting environment, server resources, software versions, and third-party services satisfy the published requirements of the selected product.

Depending on the product, requirements may include:

A compatible PHP version or other runtime environment.
Supported database software and versions.
Appropriate server resources and storage.
Required PHP extensions, libraries, or system dependencies.
Compatible operating system and web server configuration.
Valid domain and DNS settings.
Required file and directory permissions.
Supported SSL and security configurations.
Valid third-party API credentials and subscriptions.

APPUPNEXT will make reasonable efforts to identify known compatibility issues. However, installation may require additional work if the customer's environment does not meet the required specifications.

6. Domain, Hosting, and Server Access

Installation may require temporary or ongoing access to the customer's domain registrar, hosting account, server, database, or other relevant systems.

Customers are responsible for providing appropriate access permissions when required.

APPUPNEXT will use access information for the authorized installation or service purpose. Customers should create limited-access accounts where possible and avoid sharing unnecessary credentials.

After installation, access rights and source-code availability will be governed by the purchased package and applicable Software License Policy.

Not every package includes server access, complete source code, hosting control panel access, or permission to transfer the installation to another server.

Customers should confirm these rights before purchasing.

7. Customer Responsibilities

To help ensure a smooth installation and service process, customers are responsible for:

Providing accurate project and configuration information.
Supplying all required files, content, and branding assets.
Maintaining valid domain and hosting services.
Ensuring they have the legal right to use all supplied materials.
Providing the required credentials and permissions.
Responding to technical questions and approval requests promptly.
Maintaining backups of existing websites, databases, and important files.
Keeping third-party subscriptions and licenses active.
Reviewing the completed installation and reporting identified issues.
Following the applicable product documentation and usage instructions.

Delays caused by missing information, unavailable access, customer-side configuration issues, or delayed approvals may affect the installation timeline.

8. Installation Timeline

Installation timelines depend on product complexity, server compatibility, access availability, and the scope of the agreed service.

Simple installations may be completed within a short period, while customized systems, complex integrations, migrations, or server-related tasks may require additional time.

Where a delivery or installation timeframe has been confirmed in writing, APPUPNEXT will make reasonable efforts to meet that schedule.

A timeline may need to be adjusted if unexpected technical issues arise, third-party services are unavailable, or the customer requests changes beyond the original scope.

9. Service Charges and Additional Work

Installation may be included in the purchase price, offered as an optional paid service, or charged separately.

Additional charges may apply to:

Installation outside the included package scope.
Complex server configuration or troubleshooting.
Website or database migration.
Additional domain or hosting setup.
Third-party integrations not included in the original order.
Custom feature development.
Extensive data migration or manual data entry.
Recovery of damaged or compromised systems.
Reinstallation caused by unauthorized customer modifications.
Additional training or extended technical support.
Services requiring paid third-party licenses or subscriptions.

APPUPNEXT will communicate applicable additional charges before proceeding with extra work, where reasonably practicable.

10. Testing and Completion

After completing an installation, APPUPNEXT may perform reasonable checks to verify that the agreed installation tasks have been completed.

Depending on the service, these checks may include:

Confirming that the website or application loads.
Verifying database connectivity.
Checking access to essential administrative functions.
Testing agreed core features.
Reviewing basic domain and SSL configuration.
Confirming that specified integrations operate as expected, where test credentials and external services are available.

Installation completion does not guarantee uninterrupted performance under every possible condition or eliminate defects arising from external services, future software changes, or unsupported configurations.

Customers should review the completed work and report any apparent installation-related problems promptly.

11. Technical Support

Technical support may be available after installation according to the purchased package, warranty coverage, maintenance agreement, or separate support arrangement.

Support may include:

Assistance with initial product setup.
Guidance on basic product usage.
Troubleshooting verified installation-related issues.
Clarification of documented features.
Assistance with covered defects.
Guidance on compatible configuration settings.

Unless expressly included, standard installation support does not automatically include unlimited customization, continuous monitoring, emergency response, ongoing server administration, or new feature development.

Support requests should be submitted through APPUPNEXT's official website or authorized communication channels with sufficient details to identify the issue.

12. Maintenance and Updates

Maintenance and updates may be provided as part of a subscription, support package, warranty arrangement, or separate service agreement.

Depending on the agreement, maintenance may include:

Applying eligible software updates.
Correcting covered technical defects.
Reviewing basic application functionality.
Performing agreed configuration adjustments.
Assisting with supported compatibility changes.
Providing limited technical guidance.

Major version upgrades, redesigns, new integrations, additional features, data migrations, and substantial infrastructure changes may be treated as separate services.

Customers should maintain appropriate backups before updates or maintenance work is performed.

13. Warranty and Installation-Related Issues

If an installation defect is attributable to APPUPNEXT and falls within the applicable warranty or service commitment, APPUPNEXT will review the issue and determine an appropriate corrective action.

Depending on the circumstances, this may include correcting a configuration error, repairing an affected component, providing updated files, or repeating an eligible installation step.

Warranty coverage does not automatically include issues caused by:

Unauthorized changes to source code or configuration.
Improper use or unsupported installation procedures.
Hosting failures or server restrictions outside APPUPNEXT's control.
Expired third-party licenses or subscriptions.
Customer-side security incidents or malware.
Changes made by other developers or service providers.
External API or platform changes.

Specific warranty terms and mandatory legal rights will continue to apply.

14. Backup and Data Protection

Customers should maintain current backups of their websites, databases, files, and other important data before requesting installation, migration, updates, or maintenance.

Unless expressly included in the service agreement, APPUPNEXT does not guarantee that it will create, retain, or restore backups of all customer data.

Where APPUPNEXT handles customer information or credentials, it will take reasonable steps to use that information for the authorized service purpose and handle personal information in accordance with its Privacy Policy and applicable requirements.

Customers should revoke temporary credentials or adjust access permissions when no longer needed.

15. Third-Party Services and Dependencies

Installation and service delivery may depend on external providers, including:

Domain registrars.
Web hosting and cloud providers.
Payment gateways.
Email and SMS services.
Third-party APIs.
Software vendors and plugin developers.
Content delivery networks.
Security and SSL certificate providers.

Third-party services may have separate fees, terms, technical limitations, and support procedures.

APPUPNEXT cannot guarantee the continued availability or performance of services it does not control. If a third-party issue affects installation, APPUPNEXT may provide reasonable assistance within the agreed scope.

16. Website Migration and Reinstallation

Website migration and reinstallation may require additional technical assessment depending on the original platform, database structure, server configuration, file size, and available access.

Before migration, customers should provide the necessary source files, database backups, access permissions, and information about existing integrations.

Migration may not preserve every feature if the original environment contains unsupported software, proprietary components, incompatible plugins, or unavailable third-party services.

Data cleanup, substantial redesign, malware removal, and reconstruction of damaged systems may require separate charges unless expressly included in the original agreement.

17. Service Limitations

APPUPNEXT aims to provide professional installation and technical services within the agreed scope. However, certain limitations may apply.

APPUPNEXT does not guarantee that every installation or configuration will remain compatible with all future software versions, hosting environments, browsers, or third-party platforms.

Service completion also does not guarantee a particular level of search engine ranking, website traffic, revenue, conversion rate, or business performance unless a specific measurable commitment is expressly stated in a written agreement.

Any applicable statutory rights or express contractual commitments remain unaffected.

18. Cancellation and Rescheduling

Customers who need to cancel or reschedule an installation appointment or service should notify APPUPNEXT as early as possible.

Cancellation eligibility and any applicable charges will depend on the work already completed, resources committed, third-party costs incurred, and the relevant Cancellation Policy or service agreement.

Where a service has already commenced, any refund or outstanding payment will be assessed under the applicable agreement and Refund Policy, subject to relevant law.

19. Complaints and Service Requests

Customers who experience installation problems or have concerns about a completed service should contact APPUPNEXT through its official website or authorized support channel.

A service request should include:

Customer or business name.
Order or invoice reference.
Product or service name.
A clear description of the problem.
Relevant screenshots or error messages.
Information about recent changes, if applicable.

APPUPNEXT will make reasonable efforts to review the request, identify the cause, and provide an appropriate response based on the applicable service terms.

20. Policy Updates

APPUPNEXT may update this Installation & Service Policy to reflect changes in its products, technical procedures, service offerings, or legal requirements.

The latest revision date will appear at the beginning of this policy. Changes will not automatically override existing written agreements or mandatory rights provided by law.

Customers are encouraged to review this policy before purchasing installation, maintenance, or technical support services.

21. Contact Information

For installation requests, service inquiries, technical support, or clarification regarding service eligibility, customers may contact APPUPNEXT through its official website or authorized communication channels.

Company: APPUPNEXT
Website: https://appupnext.com
Office Address: Smart Tower, 220/5 Begum Rokeya Avenue, Taltola, Dhaka-1219, Bangladesh (4th Floor by Lift).

22. Acceptance of This Policy

By purchasing or using installation, maintenance, configuration, or technical support services from APPUPNEXT, customers acknowledge that they have had the opportunity to review this policy and agree to comply with its applicable terms.

APPUPNEXT aims to deliver installation and service solutions professionally, transparently, and in accordance with the agreed scope, applicable policies, and relevant legal requirements.